Refund and Returns Policy

1. General Policy

At zenbuygo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any free gifts that were included with the purchase must be returned.
• Products that show signs of wear, damage, or missing components will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact Customer Support. Exchanges are subject to product availability.

6. Non‑Refundable Items

• Personalized or custom‑made products.
• Final‑sale items marked as “non‑returnable”.
• Gift cards and digital downloads.

7. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the returned package, and complying with the return instructions provided by zenbuygo. Failure to follow these guidelines may result in a delayed or denied refund.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. zenbuygo reserves the right to modify this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Address Placeholder